Section 1 Introduction
maya4 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all individuals who access or use our online betting and gaming services at https://maya4.cam. This Privacy Policy is designed to give you a clear, transparent, and comprehensive understanding of our data practices.
By registering an Account with maya4, accessing our website, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.
This Policy applies to all Users of maya4, including visitors to our website who have not registered an Account, registered members, and VIP members. It covers all personal data collected through the maya4 website, mobile interfaces, and any associated customer support channels.
Section 2 Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
- "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, financial information, and IP address.
- "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, and deletion.
- "Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, the Operator of maya4.
- "User" means any individual who accesses, browses, registers on, or uses the maya4 Platform in any capacity.
- "Account" means the personal profile created by a User upon successful registration on the maya4 Platform.
- "Cookie" means a small data file stored on a User's device by the web browser at the request of the Platform, used to retain session information and preferences.
- "Third Party" means any natural or legal person other than the User and maya4, including payment processors, game software providers, analytics services, and regulatory authorities.
- "KYC" (Know Your Customer) means the identity verification process undertaken by maya4 to confirm a User's identity, age, and eligibility to use the Platform.
Section 3 Data We Collect
maya4 collects the following categories of personal data from Users, depending on the nature of their interaction with the Platform:
3.1 Registration and Account Data
- Full legal name
- Date of birth
- Email address and phone number
- Residential address (city, province, postal code — Indonesia-based)
- Chosen username and encrypted password
- Preferred currency (Indonesian Rupiah, IDR/Rp)
3.2 Identity Verification (KYC) Data
- Copies of Indonesian National Identity Card (KTP) or valid passport
- Proof of address documents (bank statements, utility bills dated within 3 months)
- Selfie or live photo for identity confirmation
- Bank account details for withdrawal processing (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP)
3.3 Financial Transaction Data
- Deposit and withdrawal amounts, dates, and methods
- E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
- Transaction reference numbers and timestamps
- Running account balance and transaction history
3.4 Behavioral and Usage Data
- Betting history, game session logs, and wagering patterns
- Pages visited, features accessed, and time spent on the Platform
- Device type, operating system, browser version, and screen resolution
- IP address and approximate geographic location (city level)
- Clickstream data and interaction events
3.5 Communications Data
- Support ticket content, live chat transcripts, and email correspondence
- Feedback, survey responses, and promotional opt-in preferences
Section 4 How We Collect Data
maya4 collects personal data through the following channels and mechanisms:
- Direct Submission: When you complete our registration form, submit KYC documents, make a deposit, request a withdrawal, or contact our support team.
- Automated Technical Collection: Our servers automatically log device identifiers, IP addresses, browser types, and session data each time you access the Platform. This data is collected using server logs, cookies, and similar tracking technologies.
- Third-Party Payment Processors: When you deposit or withdraw via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja, our payment partners may share transaction confirmation data with us for reconciliation and fraud-prevention purposes.
- Game Software Providers: Licensed studios such as Evolution Gaming, Pragmatic Play, and Microgaming may share session data and game results with us for audit and dispute-resolution purposes.
- Analytics Services: We use privacy-compliant analytics tools to measure Platform performance and user behavior in aggregate form.
Section 5 Purpose of Processing
maya4 processes your personal data exclusively for the following defined purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your maya4 Account; processing login sessions and password resets. |
| Identity Verification | Conducting KYC checks to confirm your age (21+), identity, and eligibility to use the Platform. |
| Payment Processing | Processing deposits and withdrawals via approved Indonesian banking and e-wallet channels. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and unauthorized account access. |
| Customer Support | Responding to inquiries, resolving disputes, and providing technical assistance in Indonesian and English. |
| Legal Compliance | Meeting obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and other regulatory requirements. |
| Personalization | Tailoring content, promotions, and betting suggestions to your usage patterns and preferences (with your consent). |
| Platform Improvement | Analyzing aggregate usage data to improve site performance, game selection, and the overall player experience. |
| Responsible Gaming | Monitoring for indicators of problem gambling and intervening proactively to protect at-risk players. |
Section 6 Legal Basis for Processing
maya4 relies on the following legal bases to process your personal data lawfully:
- Contractual Necessity: Processing required to fulfill our obligations under the User Agreement, including Account management, payment processing, and Service delivery.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/CTF obligations, KYC requirements, and reporting duties to competent authorities.
- Legitimate Interests: Processing undertaken to pursue our legitimate business interests, such as fraud prevention, platform security, and service improvement, where such interests do not override your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
Section 7 Data Sharing & Disclosure
maya4 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited and controlled circumstances:
7.1 Service Providers
We engage trusted third-party service providers to support Platform operations, including payment processors (banking partners such as BCA, BRI, BNI, and Mandiri; e-wallet platforms OVO, DANA, GoPay, ShopeePay, and LinkAja), identity verification services, game software studios, and cloud hosting providers. These parties are bound by strict data processing agreements and may only use your data to perform the specific services contracted.
7.2 Regulatory and Legal Disclosure
We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, where necessary to prevent or detect crime, or where ordered to do so by a valid legal process.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of the Operator's business, personal data held by maya4 may be transferred to the successor entity. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity.
Section 8 Data Retention
maya4 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of Account + 5 years | Contractual obligation and legal compliance |
| KYC / Identity Documents | 5 years from Account closure | AML/CTF regulatory requirements |
| Financial Transaction Records | 5 years from transaction date | Financial reporting and audit obligations |
| Betting and Game History | 3 years from session date | Dispute resolution and responsible gaming monitoring |
| Customer Support Records | 2 years from last interaction | Service quality and dispute management |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 12 months | Security monitoring and fraud detection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to any individual User.
Section 9 Data Security
maya4 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the maya4 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Encrypted Data Storage: Sensitive personal data, including KYC documents and financial records, is stored in encrypted form on secured servers with restricted access controls.
- Access Control: Access to personal data is limited strictly to authorized personnel who require it to perform their job functions. All staff with data access are bound by confidentiality obligations.
- Two-Factor Authentication (2FA): Internal administrative systems require multi-factor authentication to prevent unauthorized access by bad actors.
- Regular Security Audits: We conduct periodic penetration testing and vulnerability assessments to identify and remediate security weaknesses proactively.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, maya4 will notify affected Users without undue delay and take immediate steps to contain and remediate the breach.
Section 10 Cookies & Tracking Technologies
maya4 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session integrity, and gather anonymized usage statistics. We use the following categories of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for Platform functionality — session authentication, security tokens, load balancing. | Session |
| Functional | Remember your preferences such as language, display settings, and previously used payment methods. | Up to 12 months |
| Analytics | Aggregate data on page visits, feature usage, and navigation paths to improve Platform performance. | Up to 24 months |
| Marketing | Track promotional campaign effectiveness and deliver relevant offers based on your activity (consent required). | Up to 30 days |
You may control cookie preferences through your browser settings. Disabling strictly necessary cookies may impair the functionality of the Platform. Non-essential cookies (analytics and marketing) are only activated upon your consent.
Section 11 Your Rights
As a User of maya4, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at the details provided in Section 15.
- Right of Access: You may request a copy of the personal data we hold about you, along with information on how it is processed.
- Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your Account.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while a dispute about accuracy is pending.
- Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to us, where technically feasible.
- Right to Object: You may object to processing based on our legitimate interests, or to the use of your data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
We will respond to all verifiable data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notification. We may require identity verification before fulfilling any request to protect against unauthorized disclosure.
Section 12 Third-Party Services
The maya4 Platform integrates with a number of third-party services to deliver its full range of features. These include game software studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft), payment gateways, and analytics providers. Each of these partners operates under its own privacy policy, and maya4 is not responsible for their data practices beyond the scope of our contractual data processing agreements.
When you interact with third-party game software embedded in the maya4 Platform, those studios may independently collect session data such as game events, outcomes, and round durations for audit and certification purposes. This data is governed by both maya4's data processing agreements and the respective studio's own privacy documentation.
Section 13 Minors
The maya4 Platform is strictly for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, we will immediately delete that data and close the associated Account.
If you have reason to believe that a minor has registered on the maya4 Platform or has provided us with personal information, please contact our support team immediately at [email protected] so that we can take appropriate action.
Parents and guardians are encouraged to use parental control tools and to speak with young people in their care about the risks associated with online gambling. For more information, please visit our Responsible Gaming page.
Section 14 Policy Amendments
maya4 reserves the right to update or revise this Privacy Policy at any time. Changes will take effect upon publication of the revised Policy on this page, with the "Last Updated" date reflecting the date of the most recent revision. We will notify registered Users of material changes via email or a prominent notice on the Platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the maya4 Platform following the publication of any changes constitutes your acceptance of the revised Policy. If you disagree with any changes, you should discontinue use of the Platform and contact us to close your Account.
Section 15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by maya4, please reach out to our Data Protection team. We aim to respond to all privacy-related inquiries within 2 business days.
- Email: [email protected]
- Live Chat: Available 24/7 through the maya4 Platform with native Indonesian-speaking agents
- Response Hours: Privacy requests are reviewed during business hours (09:00–21:00 WIB, Monday to Friday) with urgent security matters handled around the clock
For questions about our Terms of Service, please refer to our Terms & Conditions page. For guidance on responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page.